R.M. Griffin & Associates, Inc. will bring a professional collection presence to your office! Unlike typical third-party collection services, R.M. Griffin & Associates, Inc., delivers our service to you from within your own business office. 

• We are not a "temp" service. We will visit your business office on a regular schedule and will actively work your delinquent accounts while we are there. You have the opportunity to monitor the entire effort and to effectively influence how your accounts are actually worked for collection. 
  

• We do not accept money from your debtor! The only "remit to" address that your debtor is given is your address. This gives you the immediate use of your money, accurate and up to the minute payment and balance status of each debtor and further rebuilds and strengthens your relationship with your debtor. 
  

• Debtor retention. Delinquency is often a result of temporary setbacks or unanticipated circumstances on the part of your debtor. It is not always necessary that you lose your debtor due to their account status. The debtor who is delinquent with your business today may well be a good, profitable debtor for you in the future - your collection effort should NOT be the reason they defect to your competition! Our collection approach is designed to help restore debtor relationships and salvage previously delinquent debtors whenever possible. 
  

• "Gilt" by association. R.M. Griffin & Associates, Inc. often represents the first real exposure your staff has to a professional collection effort. Most people have a preconceived notion of what a collector is like. At R.M. Griffin & Associates, Inc., we take great pride in NOT "living-down" to that image. By having our professional collector in-house,  your staff will be exposed to the right way to deal with delinquent accounts and will learn things that they can use in their dealings with your debtors, thereby reducing delinquency before the accounts age to the point of our involvement. 
  

• Ease of use. Inasmuch as we have a presence in your office, there is no longer the need to report payments by telephone, copy and mail information sheets from debtor files for account referral or to inquire about account status. When we come into your office, we do all the work! 
  

• Reporting. We have a comprehensive reporting system that will enable you to monitor the performance of our program. The reports are designed to give you the information you need to accurately measure our performance and not just the info we want you to have. Custom reports can be designed to your specifications at no additionalexpense to you. 
  

• No payment = No fee. Our fees are based strictly on performance. You pay only if we recover funds. There are NO hidden set-up or administration fees. 
  
  Who we are... 
  

• R.M. Griffin & Associates, Inc., has been serving the accounts receivable needs of health care providers and allied professionals since 1972. 
  

• Our MARC Program (Medical Accounts Receivable Control) is designed exclusively for the health care industry giving us a particular and unique understanding and sensitivity to the expectations and demands of the medical community. 
  

• The collection effort takes place from within your own office! We are not a temp service, but an on-site resource available to your and your staff. 
  

• Our program is designed to facilitate tailoring of our services to the specific needs and requirements of each individual practice or facility. 
  

• Our service becomes integrated with your current procedures. Rather than having a remote third party relationship, we become the final step in your internal collection program. 

• We enjoy a reputation and track record of honesty, integrity and results! 
  
  What we do... 
  
   First, we evaluate your present billing and collection processes. That will allow us recommend to you where the integration of our services will have the optimum result. Our service can be offered two ways; in-house, which most offices prefer, or off-site. In those offices where space is available and our presence does not interfere with office function, the most noted benefits are: 

• immediate access to any information needed in the normal course of talking with patients 

• training opportunity for staff 

• greater control for you in "managing" our collection effort and approach 

• decisions can be made immediately on sensitive or unusual issues 
  
    R.M. Griffin & Associates will maintain a much closer relationship with your office than a typical third party agency would. We will become a resource for you and your staff in dealing with collection issues, procedures, specific accounts and collection law. 

• Initial contact with most patients is by mail. Our collection letters are designed specifically for your office, to be the next logical step in your process. I will submit to you drafts of the letters I think will best conform to your practice philosophy and that will be a logical progression of your billing process. Upon your approval, those letters will be reviewed by our attorney to ensure compliance with all state and federal laws regarding debt collection. 

• Much of the collection effort takes place from within your office. You will know the quantity and quality of time being spent on your delinquent accounts. Your staff will be exposed to a professional collection effort. In many cases, medical office staff are not properly trained in collections and, as a result, find it a distasteful and unpleasant task...an attitude that can severely limit their success. Learning the right way to do it will often improve employee efficiency and actually reduce delinquency before accounts age to the point of our involvement. 

• All administrative functions are handled off-site. Letter preparation, new account entry, etc., will all be invisible to your office.  The time spent in your office will be appropriate to your needs.  Typically, visits are scheduled to your office about every 2 - 3 weeks, depending upon volume. 
  

• We believe that most patients will fall into one of three categories: 
  Collectible - patients who are able to pay and just need a "nudge" from us. We will collect from these patients. 
  Uncollectible - chronic delinquents who have no intention of paying. We will identity these patients as best we can and suggest an appropriate course of action. 
  Indigent - patients who are unable to pay. No one's best interest is served if a truly indigent patient is aggressively pursued for payment. If, in the normal course of our contact with a patient, we should determine that they have extenuating circumstances that prevent them from paying, we will immediately bring this to your attention. Write-off is not the only option with this type of patient; alternative funding, suspense, etc..