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Who we are... 

R.M. Griffin & Associates, Inc., has been serving the accounts receivable needs of health care providers and allied professionals since 1972. 

Our MARC Program (Medical Accounts Receivable Control) is designed exclusively for the health care industry - giving us a particular and unique understanding and sensitivity to the expectations and demands of the medical community. 

The collection effort takes place from within your own office! We are not a temp service, but an on-site resource available to your and your staff. 

Our program is designed to facilitate tailoring of our services to the specific needs and requirements of each individual practice or facility. 

Our service becomes integrated with your current procedures. Rather than having a remote third party relationship, we become the final step in your internal collection program. 

We enjoy a reputation and track record of honesty, integrity and results! 

What we do... 
First, we evaluate your present billing and collection processes. That will allow us recommend to you where the integration of our services will have the optimum result. Our service can be offered two ways: in-house, which most offices prefer, or off-site. In those offices where space is available and our presence does not interfere with office function, the most noted benefits are: 

• immediate access to any information needed in the normal course of talking with patients 

• training opportunity for staff greater control for you in "managing" our collection effort and 

• approach decisions can be made immediately on sensitive or unusual issues 

R.M. Griffin & Associates, Inc. will maintain a much closer relationship with your office than a typical third party agency would. We will become a resource for you and your staff in dealing with collection issues, procedures, specific accounts and collection law. 

Initial contact with most patients is by mail. Our collection letters are designed specifically for your office, to be the next logical step in your process. I will submit to you drafts of the letters I think will best conform to your practice philosophy and that will be a logical progression of your billing process. Upon your approval, these letters will be reviewed by our attorney to ensure compliance with all state and federal laws regarding debt collection. 

Much of the collection effort takes place from within your office. You will know the quantity and quality of time being spent on your delinquent accounts. Your staff will be exposed to a professional collection effort. In many cases, medical office staff are not properly trained in collections and, as a result, find it a distasteful and
unpleasant task...an attitude that can severely limit their success. Learning the right way to do it will often improve employee efficiency and actually reduce delinquency before accounts age to the point of our involvement. 

All administrative functions are handled off-site. Letter preparation, new account entry, etc., will all be invisible to your office. The time spent in your office will be appropriate to your needs. Typically, visits are scheduled to your office about every 2 - 3 weeks, depending upon volume. 

We believe that most patients will fall into one of three categories: 

Collectible - patients who are able to pay and just need a "nudge" from us. We will collect from these patients. 
Uncollectible - chronic delinquents who have no intention of paying. We will identity these patients as best we can and suggest an appropriate course of action. 
Indigent - patients who are unable to pay. No one's best interest is served if a truly indigent patient is aggressively pursued for payment. If, in the normal course of our contact with a patient, we should
determine that they have extenuating circumstances that prevent them from paying, we will immediately bring this to your attention. Write-off is not the only option with this type of patient; alternative funding, suspense, etc.. 

Our fee... 

Our standard fee is twenty five percent (25%) of what is actually recovered plus postage costs. There is no charge for ancillary services such as training, procedure evaluation, A/R analysis, etc.. We can identify any areas of weakness in your current A/R control policies or procedures and often recommend subtle changes or improvements that will have the potential of reducing delinquency before accounts age to the point of our involvement. Our computer technology enables us to customize reports to give you the information that you want to see. Billing and reporting is clear, concise and easy to understand. If we do not have a standard report for information that you want, we will design one for you. 

MISSION STATEMENT: 

Our objective is to maximize recovery of your delinquent dollars without offending or alienating your patients in the process. It is our belief that more doctor/patient relationships are damaged or destroyed by dissatisfaction with business practices than dissatisfaction with how medicine is practiced. 

R.M. Griffin & Associates, Inc. will not contribute to that dissatisfaction by using unprofessional collection tactics with your patients. Any collection effort, regardless of it's nature, will, by it's very nature, tend to generate complaints from some patients our approach will keep this within acceptable limits.