Are you sending your accounts to an agency and then waiting and hoping for a result? 


Add a professional debt collector to your staff. 

In today's highly competitive retail climate the extension of credit is hardly an option - it is an absolute! Moreover, the credit terms offered will often mean the difference between a sale and a no-sale! But while more liberal credit terms attract customers, they don't always attract the "right" customers. Liberal credit criteria, extended terms and slow-pay customers can inflate your A/R and affect your own cash flow. It is incumbent upon the responsible, successful creditor to collect debt rather than increase prices to offset bad debt! R.M. Griffin & Associates, Inc.'s, ReCon Program can provide you with practical, professional solutions to your credit and A/R problems. 

Who we are... 

• R.M. Griffin & Associates, Inc., has been serving the accounts receivable needs of Upstate South Carolina creditors since 1972. 

• Our ReCon Program (Retail & Consumer Collections) is designed exclusively for the retail community - giving us a particular and unique understanding and sensitivity to the expectations and demands of this highly competitive market. 

• The collection effort takes place from within your own office! We are not a temp service, but an on-site resource available to your and your staff. 

• Our program is designed to facilitate tailoring of our services to the specific needs and requirements of each individual retail client. 

• Our service becomes integrated with your current procedures. Rather than having a remote third party relationship, we become the final step in your internal collection program. 

• NO CONTRACT REQUIRED. The term of our relationship will be the term of your satisfaction with our service. You will not be required to refer any account to us except those where you feel our involvement is warranted and appropriate, nor will you be obligated to use our service beyond the term of your satisfaction. 

• We enjoy a reputation and track record of honesty, integrity and results! 
  

What we do... 
  First, we evaluate your present billing and collection processes. That will enable us to recommend to you where the integration of our services will have the optimum result. Our service can be offered two ways; in-house, which most businesses prefer, or off-site. In those businesses where space is available and our presence does not interfere with office function, the most noted benefits are: 

• immediate access to any information needed in the normal course of talking with customers  

• training opportunity for staff  

• greater control for you in "managing" our collection effort and approach  

• decisions can be made immediately on sensitive or unusual issues 
  
  R.M. Griffin & Associates, Inc., will maintain a much closer relationship with your office than a typical third party agency would. We will become a resource for you and your staff in dealing with collection issues, procedures, specific accounts and collection law. 

• Initial contact with delinquent customers may be by mail. Our collection letters are designed specifically for your office, to be the next logical step in your process. I will submit to you drafts of the letters I think will best conform to your company philosophy and a logical progression of your billing process. Upon your approval, those letters will be reviewed by our attorney to ensure compliance with all state and federal laws regarding debt collection. 

• The majority of the collection effort takes place from within your office. You will know the quantity and quality of time being spent on your delinquent accounts. Your staff will be exposed to a professional collection effort. In many cases, your office staff are not properly trained in collections and, as a result, find it a distasteful and unpleasant task...an attitude that can severely limit their success. Learning the right way to do it will often improve employee efficiency and actually reduce delinquency before accounts age to the point of our
  involvement. 

• All administrative functions are handled off-site. Letter preparation, new account entry, etc., will all be invisible to your office. The time spent in your office will be appropriate to your needs. Typically, visits are scheduled to your office about every 2 - 3 weeks, depending upon volume. 

• We believe that most delinquent debtors will fall into one of three categories: 

• Collectible Slow Pays - customers who are able to pay and just need a "nudge" from us. We will collect from these debtors. 

• Issues - Those customers who have, or believe they have, legitimate satisfaction or quality issues with the product or service they received from you. These issues are often little more than excuses for avoiding or delaying payment and can often be resolved with minimal difficulty simply by hearing them out and discussing them calmly and professionally. Those debtors who do, indeed, have unresolved issues, are often eager to address those issues objectively and resume their relationship with your business. 

• Uncollectible - customers who are unable or simply unwilling to pay. If, in the course of communicating with your customer, we should determine that the customer is intentionally avoiding payment of the invoice, we will recommend to you the appropriate course of action that will best protect your interest. We have relationships with competent, qualified collection attorneys to whom we can refer the account or you can feel free to use your own attorney. In either case, if the decision is made by you to litigate the account, R.M. Griffin &
  Associates, Inc., will accept NO FEE. We will manage the case for you at no cost. All arrangements or settlements will be made only with your prior approval on a case by case basis.